Privacy Policy
Last updated: January 2025
1. Introduction
Breath Trailer Pty Ltd (ABN 97 686 838 120) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website breathtrailer.com or interact with our services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and mailing address
- Booking information: details provided when you schedule a design session via Calendly
- Configuration preferences: trailer model preferences and customisation choices submitted through our forms
- Communication records: emails, messages, and contact form submissions
- Website usage data: pages visited, time spent, browser type, device type, and IP address (collected via analytics tools)
3. How We Collect Information
We collect personal information through:
- Our contact form (processed via Formspree)
- Design session bookings (processed via Calendly)
- Configuration forms (processed via Typeform)
- Direct communication via phone or email
- Cookies and analytics tools when you browse our website
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide customer support
- Process and manage your trailer order
- Schedule and conduct design sessions
- Send relevant updates about your order or our products (with your consent)
- Improve our website and services
- Comply with legal obligations
5. Cookies and Analytics
Our website uses the following analytics and tracking tools:
- Google Analytics (GA4): to understand website traffic and user behaviour
- Meta Pixel: to measure advertising effectiveness
- Microsoft Clarity: to understand how users interact with our website through session recordings and heatmaps
These tools use cookies and similar technologies. You can manage cookie preferences through your browser settings.
6. Third-Party Services
We use the following third-party services that may process your data:
- Calendly: for scheduling design sessions
- Typeform: for trailer configuration forms
- Formspree: for processing contact form submissions
- Wistia: for hosting video content
Each of these services has their own privacy policy governing the use of your data.
7. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website and business
- Professional advisors (accountants, lawyers) as necessary
- Law enforcement or government agencies when required by law
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
9. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact
If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:
Email: info@breathtrailer.com
Phone: 1300 986 843